What is Identity?

What is Identity?

Coming back to the Latin root of the word idem meaning the same; at its base, identity is knowing a person is the same person over time (i.e., continuity) and distinct from someone else (i.e., contrast). But what do we need to know about a person in order to establish...
Guiding the Way with Service Blueprints

Guiding the Way with Service Blueprints

A map shows possible routes to get from point A to point B. Maps can be on paper, on a screen, or in the sky (for celestial navigators). What maps lack is information on what a journey will be like for the map user. For the public and private sector, this mystery is...
Lean | Agile | Human-Centered Design

Lean | Agile | Human-Centered Design

Lean eliminates waste. Agile ensures value is built incrementally. Human-Centered Design serves people by engaging them in solution development. As government agencies continuously refine delivery of services, in-person and digital, these methods offer the means to...
The Power of SDBs

The Power of SDBs

The Executive Office of the President Office of Management and Budget recently released a memorandum to increase the share of contract dollars awarded to small disadvantaged businesses (SDBs). Supporting Executive Order (E.O.) 14091 “Further Advancing Racial Equity...