by Carl Dickerson | Dec 8, 2023
How might we drive adoption of modern sign-in credentials and make identity verification more accessible for a diverse Veteran population? Continuing our work with VA OCTO under the CEDAR IDIQ, in 2023, MO was tapped to help tackle the complex issues of sign-in and...
by Carl Dickerson | Dec 8, 2023
How might we leverage service blueprints to increase team transparency and address gaps in the Veteran Experience? In July 2023, MO and Digital Foundry joined forces with VA Veteran Experience Services (VES) to launch the CX Catalog project. This partnership sought to...
