Training the Trainers on the Power of Human-Centered Design

Helping innovation leaders change culture within a mature company

Case Study

How might we take a more user centered approach to designing healthcare education policies, processes, and programs?

The California Long-Term Care Education Center (CLTCEC) trains and empowers long-term care workers to build better lives, provide quality care to seniors and persons with disabilities, and meet and invest in the needs of the long-term care workforce. Inspired to challenge the status quo, CLTCEC partnered with MO Studio to gain a fundamental understanding human-centered design and practical applications to the challenges they face throughout the entire education journey.

The MO Studio team designed a half-day workshop experience and accompanying handbook for the CLTCEC leadership team, which included representatives from policy, program management, funding, training, operations, technology, and communications. Wanting to use the workshop as the chance to tackle a pressing challenge in need of a solution, participants were guided through a process of user research, synthesis, and concept ideation to begin developing the framework of a real world solution.

The most impactful experience for participants was the chance to interview actual long-term care workers, to understand the personal stories, motivations, and barriers they face as they navigate their career options. As leaders within their organization, participants of the workshop ran with their newly acquired tools and methods, and immediately began to incorporate aspects of human-centered design into their problem solving approach, including continuing the practice of interviewing stakeholders to inform ideas and solutions.

“In terms of next steps on the Certified Nursing Assistant (CNA) program design and integrating Design Thinking practices into our work, we decided I will do interviews with people from a list of 10 In-home Support Services workers who have expressed interest in the CNA program.”
– Client Quote