Our Work
Small, multi-disciplinary teams collaborate with our clients, internal stakeholders, their customers, and our partners to uncover and address their customers’ biggest pain-points.
MO, Fearless and Digital Foundry
partner to pursue VA Spruce
Advancing People-Centered Modernization at Sustainable Scale
VA VEO EXPANDING EXPERIENTIAL LEARNING OPPORTUNITIES TO DEVELOP DESIGN LEADERS
Tackling Strategic Challenges by Developing Designers into Design LeadersCase StudyHow might we develop designers into leaders through initiatives that develop the experiences, skillset, methods and tools necessary to address challenges at the VA? VA's Veteran...
VA IMPROVING VETERAN EXPERIENCES BY CHANGING CULTURE AT VA MEDICAL CENTERS
Sustaining Leaders Focus On Patient Experience at the VACase Study How might we create medical center leadership buy-in of the patient experience program? The US Department of Veterans Affairs (VA), Veterans Health Administration is America’s largest integrated health...
VA IMPROVING MULTI-CHANNEL COMMUNICATIONS FOR VETERANS
Offering clarity of available benefits to Service Members integrating into civilian lifeCase StudyHow might we minimize the internal complexity across VA stakeholder teams to create a better first impression on our newest customers - transitioning Service Members?...
USDA Crop Insurance – Designing with Farmers for Farmers
Offering clarity of available benefits to Service Members integrating into civilian lifeCase StudyHow might we use our understanding of user journeys to create a more seamless, cohesive crop insurance experience? The Contracting Officer for FPAC’s Crop Insurance...
DHA GENESIS: Designing for Change by Simplifying a Multi Year Transformation into Effective Communication Tools
Offering clarity of available benefits to Service Members integrating into civilian lifeCase StudyHow might we simplify onboarding information for clinic managers to align on roles and responsibilities seamlessly? The Defense Health Agency, originally stood up on...
Defining Opportunities in an Emerging Market
Case StudyHow might we own integration within the emerging fragmented Smart Home ecosystem? Our customer is an invisible powerhouse that connects people, places and experiences in an increasingly digital world. Eager to leverage their existing footprint in users’...
Developing Digital Product Concepts to Capture New Customer Segments
Case StudyHow might one of the most conservative companies in the world develop a new entertainment product that speaks authentically to young, cord cutting hip-hop fans? Our customer is huge. Despite its 190 billion dollar top line, the appeal of the brand and its...
Validating Industrial IoT Value Propositions and Digital Prototypes
Evaluating a products value proposition by understanding ‘boots on the ground’ needsCase StudyHow might we validate technology across a complex, international stakeholder ecosystem? Our customer has elevators ascending in some of the most iconic buildings in the...
Improving the User Experience for Congestive Heart Failure Patients and their Families
Case StudyHow might we design a holistic patient-centered toolkit to support adherence and recovery for newly diagnosed patients with congestive heart failure? Millions of patients are diagnosed with chronic illnesses every year. Often, those patients are sent home...
Building User Centered Design Capabilities in Agile Teams
Case StudyHow might R&D Agile engineering teams better empathize with customers during their product development process?Our customer is the R&D subsidiary for a tech giant chartered to accelerate the integration of digital media technologies into new...
Analyzing CX Data and User Research to Uncover Opportunities to Improve the Student Experience
Case StudyHow might we transform a routine technology survey into an engaging and efficient platform for student insights? The IT leadership team of USC’s top ranked Communication and Journalism school was tasked with developing a technology vision and strategy that...
Creating an HCD Learning Experience to Remember for 500 Medical Device Professionals
Helping innovation leaders change culture within a mature companyCase StudyHow might we start with patient needs (instead of technology) to transform product and service development? Johnson & Johnson (J&J) is the largest healthcare company in the world. With...
Creating Custom Learning and Development Experiences
Helping innovation leaders change culture within a mature companyCase StudyHow might we rethink innovation training that better aligns with our organization's internal processes and realities? Our customer is an American multinational conglomerate that researches,...
Training the Trainers on the Power of Human-Centered Design
Helping innovation leaders change culture within a mature companyCase StudyHow might we take a more user centered approach to designing healthcare education policies, processes, and programs?The California Long-Term Care Education Center (CLTCEC) trains and empowers...
Developing User-Centered Design Capabilities in Startup Founders
Helping innovation leaders change culture within a mature companyCase StudyHow might we train fast moving entrepreneurs on the value of human-centered design?The University of California Irvine (UCI) Applied Innovation manages a Wayfinder Incubator Program that...
Optimizing a Medical Device Through User Research, Prototyping, and User Testing
Helping innovation leaders change culture within a mature companyCase StudyHow might we evolve the design of a medical device prototype into a MVP in 6 weeks that balances the clinician’s unique requirements, satisfies rigid patent and cost limitations, addresses...
Designing a Human-Centered Lunch and Learn Experience for UCI’s Entrepreneurship Community
Helping innovation leaders change culture within a mature companyCase StudyHow might we develop a relevant hour long discussion on design thinking that strikes a tone with a broad audience and leaves them wanting to know more about human-centered design?University of...